Shipping Policy

1. Order Processing

Orders are generally processed after successful payment and order confirmation. Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

If there is a delay affecting your order, we will make reasonable efforts to keep you informed.

2. Delivery

Orders are shipped to the delivery address provided during checkout.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside our control.

Any estimated delivery timeline displayed during checkout or communicated with your order should be treated as an estimate rather than a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, or applicable promotional offers.

4. Order Tracking

Once your order has been dispatched and tracking information is available, you can access the relevant tracking details through your order information.

You can also visit our Track Your Order page for assistance.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address provided by the customer, additional delivery charges or other arrangements may apply.

6. Delayed or Failed Deliveries

Delivery delays may occur due to courier delays, weather conditions, public holidays, logistical disruptions, or other circumstances outside our reasonable control.

If your order appears significantly delayed or has not been delivered after the expected timeframe, please contact our support team.

7. Damaged Packages

If your package arrives visibly damaged or appears to have been tampered with, please contact us as soon as possible after delivery.

Please provide your order number along with photographs of the package and product so that we can review the issue.

8. Contact Us

For shipping or delivery-related questions, please contact our support team.