We Are Listening

Real Dose Labs is new, and we are building it with the people who use it. If something worked well, tell us. If something did not, tell us that too. Every message is read by a real person on our team.

Share your feedback

We want to hear about:

• the product, including taste, texture and how easy it is to use;
• the packaging and the information on it;
• delivery and your experience with our team;
• the website and how easy it was to order; and
• anything you would like us to make next.

Write to us at customercare@realdoselabs.com or message us on WhatsApp at +91 83696 87649.

Raise a complaint

If something has gone wrong, please tell us what happened and include:

• your name and the email or phone number you used to order;
• your order number;
• a short description of the problem; and
• photographs of the outer package, the shipping label and the product, if it is about a damaged, wrong or faulty item.

If your concern is about the safety or quality of a product, please stop using it and share the batch number and the expiry or best before date from the pack. If you think you are having a serious reaction, please get medical care first and then write to us.

What happens next

• Our customer care email is monitored 24 hours a day, 7 days a week.
• We give every complaint a reference number. Please keep it for follow-up.
• We aim to address every grievance within 24 hours of receiving it.
• In every case, we acknowledge it within 48 hours and resolve it within one month of receipt, as the law requires.

Our Grievance Officer

Shubham Desai

Grievance Officer, Real Dose Labs

Email: customercare@realdoselabs.com

Telephone: +91 83696 87649

Address: C02, Om Ashish, Opp. Ayojan Nagar, Liberty Garden, Malad West, Mumbai 400064

If you are still not satisfied

You can contact the National Consumer Helpline on 1915.