Shipping policy

Last updated: 11 October 2026

This policy explains how Real Dose Labs ships and delivers orders placed on realdoselabs.com. It should be read with our Terms and Conditions.

1. Where we deliver

We deliver to pincodes served by our courier partners. You can check whether we deliver to your address at checkout. If your pincode is not served, the website will let you know before you pay.

2. Dispatch

We dispatch your order the next day after you place it. If your order falls on a weekend or a public holiday, we dispatch it on the next working day. You will get a message with tracking details once your order is dispatched.

3. Delivery time

Our target is to deliver within two days in metro cities, and the next day where possible. Delivery to other locations can take longer, depending on the courier and your pincode. These timelines are targets and not guarantees. Delays can happen because of weather, strikes, public holidays, local restrictions or courier issues, and we will keep you updated if your order is affected.

4. Shipping charges

Shipping is currently free on all products as a promotion. This offer may change or end. If a shipping charge starts to apply, it will be shown at checkout before you pay, and it will apply only to orders placed after the change.

5. Cash on delivery

Cash on delivery is available. At present we absorb the cash on delivery fee as a promotion. If a fee starts to apply, it will be shown at checkout before you place your order, and it will apply only to orders placed after the change. Please keep the payment ready when the courier arrives.

6. Tracking your order

Once your order is dispatched, we will send you tracking details by email, SMS or WhatsApp. If you do not receive them, or the tracking does not update, please write to us and we will look into it.

7. Delivery address and attempts

Please give a complete delivery address and a working phone number at checkout, because the courier may call you to arrange delivery. We cannot be responsible for delays caused by an incorrect or incomplete address. If the courier cannot deliver after attempting delivery, the parcel may be returned to us. In that case, we will contact you to discuss the next step.

8. Damaged, wrong or missing items

Please check your parcel when it arrives. If it is damaged, if an item is wrong or missing, or if you have any other concern, write to customercare@realdoselabs.com as soon as you can, ideally within 48 hours of delivery. Please include your order number and clear photographs of the outer package, the shipping label and the product. Please do not send anything back unless our team has given you return instructions. Refunds for faulty products are described in Section 8 of our Terms and Conditions.

9. Cancelling an order before it ships

Cash on delivery orders can be cancelled before they are dispatched. For prepaid orders, you can raise a cancellation request by writing to customercare@realdoselabs.com or messaging us on WhatsApp at +91 83696 87649, quoting your order number, and our team will reply to you.

10. Contact us

For anything about shipping or delivery, write to customercare@realdoselabs.com or message us on WhatsApp at +91 83696 87649. Our customer care email is monitored 24 hours a day, 7 days a week.