Refund policy
Last updated: 10 October 2026. This policy sets out sections 5 and 8 of our Terms and Conditions.
Cancelling an order
Cash on delivery orders can be cancelled before they are dispatched. Prepaid orders are not cancelled automatically, but you can raise a cancellation request by writing to customercare@realdoselabs.com or by messaging us on WhatsApp at +91 83696 87649, quoting your order number. We will review your request and get back to you with the outcome. Section 8 still applies if something is wrong with the order you receive.
We may decline or cancel an order for a genuine reason, such as an availability issue, a pricing or listing error, suspected fraud, a failed payment, a delivery restriction, or an inability to verify essential order details. If we cancel an order after taking payment, we will refund the amount you paid through the original payment method within two working days of the cancellation. Your bank, card issuer or payment provider may take additional time to show the credit.
Returns, replacements and refunds
Change of mind. Our products are consumable, and their quality depends on sealed packaging, storage and handling. For that reason we do not accept returns or exchanges, and we do not refund payments, because you changed your mind, ordered something you did not intend to, or because a product has been opened or used. This applies equally to prepaid and cash on delivery orders. It protects the integrity of every product we send out.
When something goes wrong. We want to put it right if:
- you received an incorrect item;
- your parcel arrived damaged;
- a product appears defective or tampered with;
- an item is missing from your order; or
- there is another fulfilment problem with your order.
How to tell us. Please write to customercare@realdoselabs.com as soon as you reasonably can, ideally within 48 hours of delivery. Include your order number, a short description of the problem, and clear photographs of the outer package, the shipping label and the product. We ask for this so we can investigate while the facts are fresh. It is a request and not a cut-off, and it does not take away any right you have under law.
What happens next. We will respond within 24 hours and explain the next steps clearly. After reviewing the facts, we will offer a replacement, a refund, a collection or another suitable remedy, as the law and the circumstances require. Please do not send anything back unless our team has given you return instructions, and please keep the packaging and product until we have looked into it.
Refunds. If a product turns out to be faulty, defective or otherwise not as it should be, and we ask you to send it back, we will refund the amount you paid two working days after the returned product reaches our warehouse. We refund prepaid orders through the original payment method. For cash on delivery orders we will ask you for a bank account or UPI ID. The time your bank or payment provider takes to show the credit is outside our control.
Nothing in this section limits any remedy you have for defective goods, deficient service, unfair trade practices, misleading representations or any other right that cannot lawfully be excluded.
